Toll Group has launched a new consumer-to-consumer parcel delivery service this week with the opening of new pop-up delivery hubs in selected Westfield shopping centres. Just in time for Christmas, this service will help shoppers skip the queues and access competitive pricing for fast domestic parcel deliveries.
The pop-up delivery hubs, designed to simulate our busy operations which come complete with miniature Toll delivery trucks, will be open seven days a week at centres in Bondi Junction (NSW), Doncaster (VIC) and Carindale (QLD).
Industry expert and Click Frenzy Managing Director, Grant Arnott, says the initiative is tapping into a market ready for disruption.
“Toll’s pop-up delivery service offers a convenient delivery alternative that is both consumer and retail friendly. The retail industry has been calling out for a shake-up to improve logistics and the customer experience. Toll’s service is exactly what the market has been looking for to invigorate the shopper experience and stimulate further growth,” said Mr Arnott.
Luke Condon, General Manager of Consumer and eCommerce, Toll Global Express, said shoppers are demanding lower prices and greater convenience for parcel deliveries across both traditional and online shopping.
“The pop-up hub is a first for Toll and we are excited to bring shoppers greater flexibility, better pricing and access to our vast delivery network capabilities,” Mr Condon said.
“Feedback from shoppers at the pop-up hubs this week has been overwhelmingly positive. With prices as low as $10 to ship to most locations in Australia, demand has exceeded our expectations.
“Toll will continue to look for opportunities to innovate in the Australian parcel delivery market. We see enormous opportunity to improve the retail experience through better logistics solutions in both the traditional and digital space and that is where we are focusing our investment and innovation.”
Toll is well-placed to meet demand for the surge in Christmas deliveries having invested more than $320 million in new warehouse facilities across Melbourne and Sydney over the last 18 months. The investments have boosted Toll’s parcel delivery capabilities to process up to twenty-four parcels per minute.
Gearing up for Christmas, Toll has increased its delivery fleet up to 30 per cent in key locations, and increased staffing by 150 per cent to ensure on-time delivery for customers.
Toll will look at expanding the pop-up delivery service to additional retail outlets during future peak periods such as Christmas and Easter.