A disciplined supplier management process is essential. There is a perception that once you outsource, you will loose control.
Reality is, that if done properly, control is increased, not diluted.
In order to maintain control, you as the customer must take responsibility for the supplier management process.
You must define the reporting methodology and format; you must set up the reporting schedule and timetable; and most importantly you must measure and monitor performance diligently and consistently.
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