The value of ensuring that adequate training has been undertaken prior to the transition is frequently underestimated.
This applies equally when moving from an own managed to an outsourced operation for the first time or when moving from one supplier to another.
Far too often we take for granted the amount of operational knowledge that is held by a limited number of key staff.
Not even the best and most thoroughly documented processes will capture this type of information. It is essential that there is a process to transfer this knowledge prior to the transition.