Far too often the importance of a properly defined scope of work (what it is you want the service provider to do) is overlooked. One of the greatest frustrations of logistics service providers is the lack of quality information that is provided as part of the tender process. Each task within each process should be […]
3PL Management
Managing 3rd Party Logistics (3PL) Service Providers – Key Success Factors
The key success factors for managing 3rd Party Logistics (3PL) service providers include: Properly defining the scope of work to be performed by the 3PL Clearly articulating the service level expectations Establishing well defined performance measures Implementing a disciplined supplier management process Ensuring the person responsible for managing the 3PL relationship has the right skill […]
Managing 3rd Party Logistics (3PL) Service Providers – Introduction
In theory, the decision to outsource and therefore the need to engage a 3rd Party Logistics (3PL) Service Provider, is driven by the company’s choice to focus on core competencies, or in its quest to improve customer service levels, or as it strives to develop more efficient processes. In reality, it is mostly driven by […]