The key to sustaining healthy 3PL relationships is very much dependent on the person that is given the role to manage the relationship with the 3PL service provider. One of the biggest mistakes that many organizations make when they move from the DIY to 3PL model is in the selection of the person they choose […]
The key to establishing healthy 3PL relationships starts with quality of the information that is provided at the time the request for a proposal (RFP) is submitted. If you ask any 3PL service provider you will find that the lack of quality information provided in RFPs is one of their greatest frustrations. Ideally proposals should […]
There are many things to consider before terminating your 3PL. In a previous post I a wrote about the 3 Steps for Improving 3PL Performance and I suggest that these strategies are implemented well before any serious thought is given to terminating your 3PL.
We should be continuously looking at ways for improving 3PL performance. If we are doing our jobs properly we will have a process in place for monitoring 3PL performance against an agreed set of KPI’s and any genuine case of poor performance will have been identified as part of this process and a corrective action plan will have been put in place.
Each year after I return from my Christmas / New Year break I spend the first couple of weeks getting myself organised for the year ahead. I use this time to plan how I am going to manage the numerous 3PL service providers that I am responsible for. This annual planning process is critical if you […]
I recently facilitated an interactive discussion group at the Smart Warehouse Summit in Sydney. The title of the the discussion was Managing 3PL Relationships. After some interesting discussions around the various techniques and tools that were being used for managing 3PL relationships and some of the criteria that could be used to evaluate 3PL service providers I asked […]
In this post I will outline 9 items that you should be checking as part of your invoice approval process. As part of our role as a Logistics Manager we need to ensure that what we are being charged for by our freight forwarders and customs brokers are not only in line with our rate […]
This week we take a look at 5 signs that might indicate that the success of your 3PL service provider relationship is at risk. Maintaining effective 3rd party logistics service provider relationships requires effort from both parties. Ultimately however, the responsibility lies with you as the logistics or supply chain manager to keep things on track. Throughout […]
This week we look at 5 Habits for Effectively Managing Meetings with your 3rd Party Logistics (3PL) Service Provider. Whilst meetings may not always be the best use of time in many situations they are however an essential element in the process of successfully managing 3rd party logistics service providers. As a logistics or supply chain manager […]
This week we look at 5 Key Performance Indicators (KPI) for managing your third party logistics (3PL) operations. Whilst there is a tendency to think that a lot of KPI are required to monitor an outsourced 3PL operation , the reality is that the following 5 are really all that are needed. Inbound receiving timeliness Dispatch timeliness […]