Managing 3PL Relationships – The Most Common Challenge

I recently facilitated an interactive discussion group at the Smart Warehouse Summit in Sydney. The title of the the discussion was Managing 3PL Relationships. After some interesting discussions around the various techniques and tools that were being used for managing 3PL relationships and some of the criteria that could be used to evaluate 3PL service providers I asked […]
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Weekly Logistics List | 5 Habits for Effectively Managing Meetings with 3PL Service Providers

This week we look at 5 Habits for Effectively Managing Meetings with your 3rd Party Logistics (3PL) Service Provider. Whilst meetings may not always be the best use of time in many situations they are however an essential element in the process of successfully managing 3rd party logistics service providers. As a logistics or supply chain manager […]
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Supplier Relationships – How to manage them with Outlook and OneNote

These days there are very few interactions with suppliers that do not occur via some electronic means. Emails are sent and received , meetings are scheduled , contact details are stored, tasks and actions items are assigned and monitored and even phone calls can be made using Skype and other applications from your desktop or mobile device. […]
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The 4 Rs (and 1 G) of Selecting and Managing 3rd Party Logistics (3PL) Service Providers

Selecting and managing 3rd party logistics (3PL) service providers is one of the most important roles of any Logistics Manager – particularly those managing outsourced logistics activities such as international freight forwarding, warehousing and domestic transportation. The number of potential service providers is endless and the cost of these services represents a significant portion of […]
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Checking and Approving International Freight Forwarder Invoices for Payment

It’s a tedious process but when it forms a disciplined part of the overall third party logistics service provider management process you will be surprised at what you might find. Industry research suggests that up to 30% of freight invoices are incorrect, although this seems like a high percentage of errors my own experience confirms […]
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Establishing 3rd Party Logistics (3PL) Service Provider Relationships – Common Pitfall # 3 – Structure of the Agreement

Far too often the structure of the agreement between the parties is developed in a manner that will not necessarily support the dynamic business requirements of the relationship. The traditional method of embedding the business requirements within the contract tends to restrict the amount of operational flexibility of the relationship. An alternative to this is […]
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Establishing 3rd Party Logistics (3PL) Service Provider Relationships – Common Pitfall # 2 – Inadequate Training

The value of ensuring that adequate training has been undertaken prior to the transition is frequently underestimated. This applies equally when moving from an own managed to an outsourced operation for the first time or when moving from one supplier to another. Far too often we take for granted the amount of operational knowledge that is […]
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Establishing 3rd Party Logistics (3PL) Service Provider Relationships – Common Pitfall # 1 – Insufficient Planning

Not enough time and effort that is invested in planning for the transition. A project manager should be assigned and detailed project plan prepared in order to facilitate the transition. The plan should not only include the physical aspects of the move but also include such items as communication and training tasks.
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Establishing 3rd Party Logistics (3PL) Service Provider Relationships – Common Pitfalls

Common pitfalls associated with establishing 3PL Service Provider Relationships include: Insufficient time and effort is invested in the transition planning Inadequate training is undertaken prior to the transition The structure of the agreement is not flexible enough to support potential changes to the operational requirements Each of the above items will be discussed in further […]
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Managing 3rd Party Logistics (3PL) Service Providers – Key Success Factor # 5 – A person with the right skill sets managing the relationship

The most critical factor that will determine the success or failure of any outsourced process or activity is the selection of the person that will be given responsibility for managing the relationship with the service provider. It should be recognised that the skill set required to manage supplier relationships is quite different to the skill […]
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